Receiving time = Processing time +Shipping time.(Maybe little delayed during the COVID-19)
- Processing time: Normally 2-8 Business Days
The time we are talking about is a business day and may be delayed if we encounter holidays.
- Shipping Time&Shipping Fees
Standard Shipping( 8-20 business days) - $5.99 (Orders $0.00 to $58.99)
Standard Shipping( 8-20 business days)- Free (Orders Over $59)
Expedited Shipping (4-12 business days) - $14.99 (Orders Over $0.00 and Up)
Rest of world (240 countries and regions):
Flat Rate Shipping(10-20 bussniess days) - $14.99 (Orders $0.00 to $68.99)
Flat Rate Shipping(10-20 bussniess days) - Free (Orders Over $69)
You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out.
Please contact us within 5 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.
1. Because of the disease and we don’t have the enough staff. The shipping company limited the daily transportation weight, which caused part of the package backlog in the warehouse. Some orders will be delayed. Please understand.Our warehouse and parcels are disinfected daily, and the staff will also carry out body temperature tests to ensure the safety of the goods.
2. Processing time: In order to guarantee the quality of our products, moonmandy.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
Custom Tax or Duty
Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff.
Tips for shipping:
1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by metrichic.com.
4)We apologize that military addresses (APO, FPO, DPO) cannot be delivered.